Question 1

Do you have a showroom?

Accepted Answer

This site is our showroom: everything Hitech carries is here to browse from home. The pieces themselves are at our warehouse on Santa Rosa Weg 73 in Willemstad, where you can walk in and see them lit.

Question 2

Can I come see a lamp in person before I buy?

Accepted Answer

Absolutely, that's the point. Our warehouse at Santa Rosa Weg 73, Willemstad is where the stock lives. Come by during opening hours and we'll pull out the pieces you'd like to see and plug them in.

Question 3

Do I need to make an appointment?

Accepted Answer

No. Walk in any time we're open; the opening hours are at the bottom of every page. If you're coming for specific pieces, a WhatsApp message beforehand lets us have them ready, but it's never required.

Question 4

Can you recommend pieces before I come by?

Accepted Answer

That's how most of our conversations start. Send us the room (a photo helps), your budget, and the mood you're after. We'll put a short list together before you make the trip.

Question 5

How do I order?

Accepted Answer

In person, at the warehouse. Save the pieces you like to a list, then bring it along or send it ahead on WhatsApp so we can have them ready. We confirm availability, lead time, and final price, and you pay when you collect. There is no online checkout.

Question 6

What payment methods do you accept?

Accepted Answer

Major debit and credit cards, bank transfer, and cash on collection at the warehouse. For larger orders we can arrange staged payments, just ask.

Question 7

Can I reserve a piece before it arrives?

Accepted Answer

Yes. A deposit secures the piece against the next incoming shipment. Lead times vary by manufacturer, and we'll give you a realistic window when you order.

Question 8

What warranty do you offer?

Accepted Answer

Every piece comes with a warranty of up to two years covering manufacturing defects. Keep your invoice; that's your proof of purchase. Damage from misuse, incorrect voltage, or unauthorised repair isn't covered.

Question 9

Can I return a lamp?

Accepted Answer

Unused, undamaged pieces in their original packaging can be returned within 14 days for store credit. Custom orders are final sale.

Question 10

How do I clean and care for my lamps?

Accepted Answer

For most finishes: a soft, dry microfibre cloth. Avoid solvents, abrasives, and direct water. Specific materials like brass, alabaster, and hand-blown glass have their own care notes, which we include with the piece.

Question 11

I need a replacement bulb or part.

Accepted Answer

We stock spares for every family we carry. Send us a photo of the old part or the product name and we'll match it before you come by.

Question 12

Do you work with architects and interior designers?

Accepted Answer

We do. Trade pricing, project quoting, and on-site advisory are all available. Email us to open an account.

Questions, answered.

Seeing pieces in person

Ordering

Warranty, returns & care

Services & spare parts